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Overall Review of iYogi® Technical Support
Based in India, iYogi Technical Services is the provider of on-demand remote tech support services and a provider of comprehensive direct-to-consumer and small business remote tech support. The brainchild of an IT expert and a marketing professional, the firm has hundreds and thousands of consumers and small business customers across four countries. The company is staffed by thousands of technical experts. It leverages the strength and tradition of its Indian roots combined with sophistication, expertise and professionalism to resolve user problems, by delivering great, high value tech support at a great price. The company has one of the highest resolution rates. Here we will review the services offered by iYogi across the world.
iYogi’s Global Delivery Platform is called Digital Service Cloud. It takes note of and resolves every kind of technical problem, and maintains a database on each customer, his/her demographic information, location, etc. and stores it in a log. All of this information can be retrieved at the click of a button and can be accessed on demand to deliver great tech support. It was recently recognized as among the 100 most innovative global private technology firms, and was conferred the Red Herring 100 Award in December 2008. The company boasts of hundreds and thousands of customers in the US, UK, Canada and Australia who have subscribed to annual contracts for a call-anytime service via a global toll-free number. iYogi spans a vast array of services; these include technical support for computers, laptops, printers, security, Internet browsers, digital cameras, MP3 players, and support for e-mail issues, among others. One of its biggest strengths is providing support to keep users’ systems safe from malware, spyware, etc. It encompasses the entire gamut of PC protection issues; which ranks among the most comprehensive of its support policies.
It goes without saying that antivirus support is essential for your PCs and laptops to shield them from malware and spyware. Viruses and their ilk trawl the Internet, looking to infect vulnerable PCs. Viruses may infiltrate into your PC at any time and can destroy applications, files, folders, and important data. iYogi provides robust antivirus support to home users and business set-ups to shield their systems from various Internet-based threats. iYogi has a network of global tech experts, which provide a new approach to solving problems and helping customers. It continues to set new standards for the remote support industry, with a customer satisfaction rating of 95 percent. The firm offers a range of tools that enhance and complement its remote support services. Some of its products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.
The support also includes configuring a firewall to shield and protect PCs or laptops from virus attacks. Its other areas of support include Internet networking, data backup, optimizing the system, and instant help and repair for various other issues that might cause the system to go kaput. The firm also offers services for users of Windows 7, perhaps the best operating system Microsoft has ever produced. Here are its services for Windows 7 systems:
- Driver updates in Windows 7
- Network settings on Windows 7
- Backup and restore in Windows 7
- How to speed up Windows 7
How to speed up Windows 7 Recently, the firm has also instituted an online video service, in the manner of YouTube. Utilizing the strength of its technical roots, the videos cover a range of topics that span the entire gamut of the technical domain. Here are some of the firm’s most popular videos:
- How to speed up your PC
- How to remove adware from your computer
- How to update virus definitions on your PC
- Fixing problems related to Windows Vista
- Removing temporary files from your system
Updating antivirus software in your system What if your printer is acting funny? Want to print an important file and stuck with a non-functioning printer? Is it printing slowly, has it conked out or is it playing dead? Do not despair. The good news is that help is just a phone call away. iYogi offers a range of printer troubleshooting services, which cover all issues related to printers, such as printer installation, support for various printer errors, etc. You do not ever have to worry about waiting endlessly in front of your printer ever again! iYogi is manna from heaven for the small or medium-sized businessmen or someone starting out on his own. Its tech experts resolve all technical issues that threaten to mar your entrepreneurial ambitions! iYogi computer support package for small business users is organized into various sectors, such as managed services, managed monitoring, etc. Let us have a brief look at these.
Managed Services: iYogi’s Managed Services enable you to place your resource-intensive IT operations under the management of experts so that you can optimize existing resources. This module provides continuous expertise and value though on-call assistance and remote support. The advantage for firms is of increased operational efficiency, lower costs, and reduced exposure to IT risk. Managed Security services utilize real-time threat monitoring, analysis, and remediation guidance to minimize the impact of security incidents on business operations and reduce overall IT risk
Managed Monitoring Services: To maximize availability and performance of your business systems you must first have access to extensive details on the daily operation of your IT service infrastructure. iYogi can offer information and knowledge by monitoring, collecting and disseminating data on availability and performance from disparate sources and assets across your IT infrastructure from end to end. Its monitoring tool uses advance technology like Unified Threat Management, Windows Management Instrumentation and Simple Network Monitoring Protocol which monitors your network 24×7 using Microsoft API’s to collect alerts and send it to them over a secure channel. The advantage of using iYogi’s managed monitoring service is manifold.
Here are some of its benefits:
- Maximized uptime
- Proactive vs. reactive
- Increased accountability
- Increased staff utilization
- Improved network’s performance
- Increased responsiveness
- Sound financial decisions
Increased security for consumers, iYogi technical services offers services, such as green PC and Support Dock. Green PC mode switches off the PC components when you are not using them. Nearly half of your PC power is used by your monitor and turning it off when you are downloading something or burning a DVD can save you a lot of power. iYogi is also making a concerted effort to keep the environment free of pollutants and to help conserve energy. It has a concept called Green PC which helps you operate your PC in a more environmentally friendly manner so that you can save money, contribute to a greener environment, and obtain better PC performance. One area where users can obtain great benefits is routers. Routers are devices that help you connect to the Internet. Nowadays wireless routers are becoming hip because of their ease of operation. These routers are very user-friendly and require a simple installation procedure. iYogi can help you out with installing routers so that you can have a hassle-free web browsing experience. The main features of these wireless routers include built-in DHCP servers which can automatically assign IP address to all workstations on the LAN. These wireless routers offer 802.11b/g which helps to provide WEP, WPA, WPA2 and SSID functions for security. If you are an avid fan of the Internet and often resort to Google for your online searches, iYogi has a solution for you! The firm can assist you in setting up and installing Google Apps. For a fixed fee of $59.99, iYogi can customize the installation of Google Apps in two stages: Administrator Set-up, where the firm would create a deployment strategy to customize the implementation for your business and set-up Google Apps as a mail server; you would be able to customize e-mail, documents and spreadsheet URLs for your domain. You would also have the option to implement changes in your e-mail server to use Google Apps and configure security settings for online documents. The second stage is the End-user set-up, where users can create new user accounts, configure, contact and get calendar sharing and also set-up Google Chat. User reviews As any service-based firm would testify, customers are their bread and butter; their very existence depends upon the goodwill and loyalty of such people.
iYogi values its customers highly and has taken customer satisfaction to an altogether different level. The firm has a plethora of satisfied customers from all over the globe and is striving to provide them with ever better value-based services. iYogi customers range across all ages and span almost all professions. Carol, for instance, an office worker from Washington, was having problems with an over abundance of junk e-mails. She established contact with an iYogi employee and within no time had her junk mail inbox cleaned out. Sally, a resident of California, had conflict problems after having installed avast! Internet Security on her system; after having exhausted all her options, she turned to iYogi and had her problems resolved by a courteous, professional iYogi technician. She responded by calling him an “excellent and ethical technician”.
Some other strengths
iYogi has made tremendous progress since its founding. Its two founders have now made it one of the biggest technical support firms on the planet. It finds a mention in such media organizations as CNN, The Wall Street Journal, Tech Crunch, Financial Times and The Washington Post. Its technical covers all of Europe, North America and Australia. Its client base includes all types of consumers, from the small Midwest businessman to the California housewife to the Wall Street banker, who is playing the stock market for financial gains. As the world increasingly turns towards the Internet for daily use, and as more and more users keep bridging the digital divide, the urge to communicate along the digital pathways becomes more intense. Since not all people have the talent to become authors, many have resorted to using blogs to express their feelings across a wide variety of topics, a fact that was not lost to the iYogi founders. The firm also maintains a blog where contributors comment on various technical issues in an easy, colloquial style. The topics range from the overtly familiar to the unknown. Some of the more interesting topics that these blogs touch include ‘How to include a vacation with Windows troubleshooting’, ‘Is your computer ready for 2011?’, ‘The ghosts of printers past’, ‘New computer, same old computer errors’, ‘Snip and paste with Windows 7’, ‘Tryst with Microsoft Office 2010’, etc. The firm’s shibboleth, ‘Good Karma’, is derived from the Sanskrit word ‘Karma’, which denotes an action performed which causes the entire chain of cause and effect. True to its founding ideals, the firm goes about performing its job quietly and professionally. The results speak for themselves.